I’ve had a bad back since being a teenager. Competitive swimming left me with small stress fractures in the lower vertebrae of my spine. Getting hit by a car didn’t help the situation either – point being, my back isn’t great. Over the past couple months my old mattress had been making it abundantly clear that it was no longer cutting the mustard. Each morning was met with a painful sitting up period where my back felt as if it was crushing into itself followed by a painful standing period. Once vertical, I’d stumble out of the bedroom gripping my lower back and begin my morning routine.
I’d heard about memory foam mattresses and how great they are, but that those benefits came with some steep costs. Namely trapping heat making for a hot sleep, and a weird feeling of being enveloped. Neither of these things sounded like something I want any part of – my search continued. Then one day at work a co-worker told me that a friend of his had bought a mattress from a sleep startup called Casper. I went over to their site at caspersleep.com (which is pretty slick looking) and read up on it. The mattress is made in New York and consists of a memory foam core, with a latex top. They say this adds more bounce to the mattress which benefits “bed sports”, sleeps cooler, and provides the much needed support someone with say a 3 minute standing process each morning may benefit from. The best part about the mattress is that there is a 40 day return policy where if you don’t like it you can have them come pick it up within 40 days for a refund.
I ordered a queen size for $850 (a super reasonable price as far as I’m concerned). My friend ended up ordering one right after me and she put down my name and email address and said I was her referrer, and they gave her $75 off and gave me $75 cash. Not bad. When the bed came, it arrived in a relatively small box I opened it up and within minutes the mattress had inflated and expanded to its full size. There was a little bit of a plastic smell to it (called off gassing I would learn later). But that went away within a couple hours. It was firmer than I had expected, but felt comfortable.
It’s been over 40 days since I received my Casper, and I am pretty happy with it. I find myself falling asleep faster on it than on my old mattress. I no longer have the lengthy and painful standing ritual in the mornings, either. I still wake up with back pain on occasion, but its not nearly as bad as it was on my old bed. And its no where near as often. I’m pretty impressed with it.
My girlfriend’s experience is a little different than mine, though. Her back is fine, but after sleeping on the Casper she discovered that she was waking up with lower back pain. According to her research it may be because on foam mattresses people tend to move around less. So if you fall asleep in a position where you are not aligned you may have some issued. I emailed the Casper customer support line telling them that our 40 day trial period was already over, but we were having some issues with the mattress. In addition to extending the length of our trial period the representative is shipping a gel mattress topper (at no cost to me), saying that it could help with her back issues and that he is sorry that she is having pain.
Last night she experimented with putting a pillow between her knees to keep everything lined up and said she felt a lot better in the morning so I am hoping that this topper will also help. I am blown away but their customer service, and genuine caring about their customers. I’ll update this post to let ya know the effects of the gel topper on both myself and my girlfriend, but I have high hopes.
UPDATE: So the topper they sent us was a Milliard Gel Infused Memory Foam from amazon. It’s great! It adds a very soft upper layer similar to pillow top mattresses. It is made with gel infused memory foam, so its supposed to have cooling properties (which I haven’t noticed really, but it doesn’t seem to trap heat which I am fine with). My girlfriend hasn’t complained of back issues since the first night we added the pad to the bed so mission accomplished. New bed forever!
UPDATE 2: Looks like Casper has changed the way they do the referral program. Use this link to get $75 off, and it will kick me back $50 as well. They also seem to have extended the 40 day trial to 100 days.
UPDATE 3: A commenter on the blog said that they are no longer giving out toppers. It was something that Casper was doing pre-2016, and is no longer something they do. If you buy a Casper now, they likely wont give you a topper if you complain. Can still buy one, though.
UPDATE 4: Casper mattresses are now also available on amazon. Same 100 night at home trial.